Conditions d’utilisation
Terms of Service
Last Updated: 25-06-2026
1. Introduction
Welcome to Aurelia Flowers. These Terms of Service ("Terms") govern your access to and use of our website, products, and services.
By accessing our website or placing an order with Aurelia Flowers, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or services.
2. Business Information
AURELIA FLOWERS LIMITED
Email Address: help@aurelia-flowers.com
Phone Number: +34 662-548-520
Business Address: 7 Ferdinand St, Chalk Farm, London NW1 8EX, United King.
3. Eligibility
You must be at least 18 years old or have the permission of a parent or legal guardian to use our services and place orders.
By placing an order, you confirm that the information you provide is accurate and complete.
4. Products and Availability
We strive to ensure that all products displayed on our website are accurately described.
Due to the seasonal and perishable nature of flowers:
- Flower varieties may occasionally be substituted with flowers of equal or greater value.
- Colors, arrangements, and packaging may vary slightly from website images.
- Product availability is subject to stock levels and seasonal conditions.
We reserve the right to modify or discontinue products without prior notice.
5. Orders
All orders are subject to acceptance and availability.
After placing an order, you will receive an order confirmation. This confirmation does not guarantee acceptance of the order.
Aurelia Flowers reserves the right to refuse or cancel any order for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Fraud prevention concerns
- Incorrect customer information
If payment has already been processed, an appropriate refund will be issued.
6. Pricing and Payment
All prices displayed on the website are in Euros (€) and include applicable taxes unless otherwise stated.
We reserve the right to modify prices at any time without prior notice.
Payment must be completed before orders are prepared or dispatched.
Accepted payment methods may include:
- Credit and debit cards
- PayPal
- Apple Pay
- Google Pay
- Other payment methods displayed during checkout
7. Delivery
We will make reasonable efforts to deliver orders on the selected delivery date.
Delivery times are estimates and cannot be guaranteed in all circumstances.
Customers are responsible for providing accurate recipient and delivery information.
Aurelia Flowers is not liable for delays or failed deliveries resulting from:
- Incorrect addresses
- Incomplete delivery instructions
- Recipient unavailability
- Events beyond our reasonable control
If delivery cannot be completed due to customer-provided errors, additional delivery charges may apply.
8. Cancellations and Refunds
Our Refund & Return Policy forms part of these Terms.
Because flowers are perishable products:
- Returns are generally not accepted after delivery.
- Refunds may be provided for damaged, defective, or incorrect orders in accordance with our Refund & Return Policy.
- Orders may only be cancelled before preparation or dispatch begins.
9. Right of Withdrawal
Under European and Spanish consumer protection laws, consumers generally have a right to withdraw from online purchases within 14 days.
However, this right does not apply to goods that are liable to deteriorate or expire rapidly, including fresh flowers and floral arrangements.
Accordingly, fresh flower orders are generally exempt from the standard withdrawal right once preparation or delivery has begun.
10. Intellectual Property
All content on the Aurelia Flowers website, including:
- Text
- Images
- Logos
- Graphics
- Product descriptions
- Website design
is owned by or licensed to Aurelia Flowers and protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, or used without prior written permission.
11. User Conduct
You agree not to:
- Use the website unlawfully;
- Submit false or misleading information;
- Attempt unauthorized access to our systems;
- Interfere with website functionality;
- Upload malicious software or harmful content.
We reserve the right to restrict or terminate access for violations of these Terms.
12. Limitation of Liability
To the fullest extent permitted by law, Aurelia Flowers shall not be liable for:
- Indirect or consequential damages;
- Loss of profits or business opportunities;
- Delays caused by circumstances beyond our control;
- Minor variations in floral products due to seasonality or availability.
Nothing in these Terms excludes liability where exclusion is prohibited by applicable law.
13. Force Majeure
Aurelia Flowers shall not be responsible for delays or failure to perform obligations resulting from events beyond our reasonable control, including:
- Natural disasters
- Severe weather
- Transportation disruptions
- Strikes
- Government actions
- Internet or telecommunications failures
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, process, and protect personal information.
15. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective upon publication on our website. Continued use of our services constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of Spain.
Any disputes arising from these Terms shall be subject to the jurisdiction of the competent courts of Spain, without prejudice to any mandatory consumer protection rights.
17. Contact Information
If you have any questions regarding these Terms, please contact:
Our Business information
AURELIA FLOWERS LIMITED
Email Address: help@aurelia-flowers.com
Phone Number: +34 662-548-520
Business Address: 7 Ferdinand St, Chalk Farm, London NW1 8EX, United King.
Website: www.aurelia-flowers.com