Politique de confidentialité
Privacy Policy
Last Updated: 25-06-2026
1. Introduction
Aurelia Flowers ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or contact us.
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Spanish data protection laws.
2. Data Controller
Aurelia Flowers
Business Name: Aurelia Flowers
Address: [Business Address]
Email: help@aurelia-flowers.com
Phone: [Phone Number]
Website: www.aurelia-flowers.com
3. Personal Data We Collect
We may collect the following information:
Identity Information
- Name
- Surname
Contact Information
- Email address
- Phone number
- Billing address
- Delivery address
Order Information
- Products purchased
- Order history
- Delivery instructions
Payment Information
Payments are processed securely by third-party payment providers. We do not store complete credit card or payment card information on our systems.
Technical Information
- IP address
- Browser type
- Device information
- Website usage data
- Cookies and similar technologies
4. How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Manage payments and refunds
- Communicate regarding your purchases
- Provide customer support
- Improve our products and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send marketing communications (only where permitted by law or with your consent)
5. Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Performance of a contract (processing your order)
- Compliance with legal obligations
- Legitimate business interests
- Your consent (for marketing communications and certain cookies)
6. Marketing Communications
If you subscribe to our newsletter or consent to marketing communications, we may send you updates, offers, and promotional content.
You may withdraw your consent and unsubscribe at any time by:
- Clicking the unsubscribe link in our emails; or
- Contacting us directly.
7. Sharing Your Information
We may share your information with trusted third parties when necessary to provide our services, including:
- Payment processors
- Delivery and courier services
- Website hosting providers
- IT and customer support providers
- Marketing service providers
- Government authorities when legally required
All third-party service providers are required to protect your information and process it lawfully.
8. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place in accordance with GDPR requirements.
9. Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes described in this policy;
- Comply with legal, accounting, and tax obligations;
- Resolve disputes and enforce agreements.
Order and financial records may be retained for the period required under applicable Spanish law.
10. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us using the details provided above.
11. Cookies
Our website may use cookies and similar technologies to:
- Ensure website functionality
- Remember user preferences
- Analyze website traffic
- Improve user experience
- Deliver relevant advertising
For more information, please see our Cookie Policy.
12. Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, disclosure, or alteration.
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Children's Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
15. Contact Us
If you have any questions regarding this Privacy Policy or how your personal data is processed, please contact:
Our Business information
AURELIA FLOWERS LIMITED
Email Address: help@aurelia-flowers.com
Phone Number: +34 662-548-520
Business Address: 7 Ferdinand St, Chalk Farm, London NW1 8EX, United King.