Shipping policy

Last Updated: 25-06-2026

1. Overview

At Aurelia Flowers, we are committed to delivering fresh, high-quality flowers and gifts throughout Spain. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.

By placing an order with Aurelia Flowers, you agree to the terms outlined below.

2. Delivery Areas

Aurelia Flowers delivers throughout Spain.

Same-Day Delivery

We offer same-day flower delivery in:

  • Torrevieja
  • Alicante
  • Benidorm

Orders placed before our daily cut-off time may qualify for same-day delivery, subject to product availability and delivery capacity.

Next-Day Delivery

For all other cities and destinations within Spain, orders are typically delivered on the next business day.

Certain remote or rural locations may require additional delivery time.

United Kingdom : 

United States : 
(0 - 2) days

3. Order Processing :

(3 - 6) days

Orders are processed during our normal business hours.

  • Orders placed before the daily cut-off time may qualify for same-day or next-day delivery where available.
  • Orders placed after the cut-off time, on weekends, or on public holidays may be processed on the next business day.
  • During peak periods such as Valentine's Day, Mother's Day, Christmas, and other holidays, processing and delivery times may be extended.

4. Delivery Timeframes

  • Same-day delivery is available in Torrevieja, Alicante, and Benidorm for eligible orders placed before the daily cut-off time.
  • Next-day delivery is available for most other locations across Spain.
  • Delivery estimates are not guaranteed and may be affected by weather conditions, public holidays, traffic, courier delays, or other circumstances beyond our control.

5. Delivery Charges

Shipping and delivery fees are calculated during checkout based on:

  • Delivery destination
  • Delivery method selected
  • Order size and value
  • Special delivery requests

All applicable delivery charges will be displayed before payment is completed.

6. Recipient Availability

If the recipient is unavailable at the delivery address, our delivery partner may:

  • Leave the order in a safe location;
  • Leave the order with a neighbour, concierge, reception desk, or building manager where appropriate;
  • Contact the recipient to arrange delivery;
  • Attempt redelivery (additional fees may apply).

Once flowers have been successfully delivered to the provided address or a reasonable alternative location, the order will be considered fulfilled.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery details.

Aurelia Flowers is not responsible for delivery delays, failed deliveries, or additional costs resulting from:

  • Incorrect addresses;
  • Incomplete addresses;
  • Incorrect recipient details;
  • Invalid telephone numbers.

If a redelivery is required due to customer error, additional charges may apply.

8. Fresh Flower Deliveries

Flowers are perishable products and should be cared for immediately upon receipt.

Once delivered, responsibility for the care and condition of the flowers passes to the recipient.

To maximize freshness, recipients should:

  • Remove packaging where appropriate;
  • Place flowers in clean water;
  • Follow any care instructions provided.

9. Delivery Delays

Although we work hard to ensure timely delivery, delays may occasionally occur.

Aurelia Flowers shall not be liable for delays caused by circumstances beyond our reasonable control, including:

  • Severe weather conditions;
  • Natural disasters;
  • Transportation disruptions;
  • Strikes or labour disputes;
  • Government restrictions;
  • Carrier service interruptions.

10. Order Tracking

Where tracking is available, customers will receive tracking information by email or SMS after dispatch.

Availability of tracking may vary depending on the delivery service used.

11. Damaged or Missing Deliveries

If your order arrives damaged or incomplete, please contact us within 24 hours of delivery.

To help us investigate and resolve the issue, we may request:

  • Order number;
  • Photographs of the flowers and packaging;
  • Description of the issue.

We will review each case and, where appropriate, offer a replacement or refund in accordance with our Refund & Return Policy.

12. Special Occasion Deliveries

During high-demand periods such as:

  • Valentine's Day
  • Mother's Day
  • Christmas
  • Easter
  • Public holidays

specific delivery times may not be guaranteed.

Customers are encouraged to place orders early to secure preferred delivery dates.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Our Business information 

AURELIA FLOWERS LIMITED

Email Address: help@aurelia-flowers.com

Phone Number: +34 662-548-520

Business Address:  7 Ferdinand St, Chalk Farm, London NW1 8EX, United King.

Website: www.aurelia-flowers.com

We are committed to ensuring your flowers arrive fresh, beautiful, and on time.